Privacy Policy

1. Introduction

SAPIENTROQ GmbH ("we," "our," or "us") operates the Product Room platform (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and authentication data
• Payment and billing information
• Communication preferences

2.2 Usage Data

We automatically collect information about how you use our Service:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Performance and error data

2.3 SDS File Data

When you upload Safety Data Sheets to our platform, we process and store this information to provide our AI-powered analysis and management services. This may include chemical information, manufacturer details, and safety data contained within the documents.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process SDS files using AI technology
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor usage and detect technical issues
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may employ third-party companies to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account data: Retained while your account is active and for 3 years after closure
• SDS files: Retained as long as you maintain your account or as required by law
• Usage data: Retained for up to 2 years for analytics purposes
• Marketing data: Retained until you withdraw consent

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through our Service

Changes are effective when posted on this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: